Responsible Play
Scanterbury Casino is about fast games and fair play, on your terms. This page covers the controls on your account, the free support on offer and how limit changes work.
Our commitment
Gambling should remain a pastime you choose freely. From the day you open an account, you have the same full set of controls as every other player. Our staff receive training to recognize harmful play, and we intervene if a pattern of activity concerns us.
Gambling must be legal where you live for us to take you on as a player. Every account falls under Canadian requirements for identity, age verification and anti-money laundering.
Protecting minors
- Scanterbury Casino is strictly 19+.
- Deposits stay blocked until we have finished identity (KYC) and geolocation checks.
- Any account found to belong to a player under 19 is closed on the spot.
- Full details are on our Protecting Minors page.
Self-assessment
Our self-assessment quiz is short and focuses on your recent play. Questions cover how long you play, how much you deposit, your mood before and after each session and how gambling affects the people around you. Every answer stays confidential. At the end, you get suggested tools or support based on your result.
Take it whenever something feels off. A quick, honest check now is easier than fixing a problem later.
Your tools
You can manage each tool below from your account settings. Not sure how? Email us and our team will set it up for you.
Deposit limits
Choose a deposit cap and the period it covers. Once you reach the cap, further deposits are blocked until that period ends.
Wager limits
Limit the overall amount you can wager across all games during a period you pick.
Stake limits
Set a ceiling on the stake for each individual bet. This helps on slots and live tables, where bets can rise fast.
Reality checks
During a session, a pop-up shows your time played and whether you're winning or losing overall. Then you choose: keep playing or log out.
Time alerts
Choose a session length that works for you. Once the time is up, you receive a notice, so you keep track of time even in the middle of a game.
Cooling-off
Feel like stepping back from the tables? Set a cooling-off period of any length between 24 hours and six weeks, and we keep your account closed for that whole stretch. Until it expires, depositing and betting are switched off for you, and our promotional emails stop arriving. Once the time you picked has passed, the account reopens automatically, with no action needed on your part.
Self-exclusion
Self-exclusion is stricter. You set the period, the account stays locked until it ends, and it can't be cut short once started. All marketing stops, and we act to stop you opening any fresh account under your name.
Account closure
Want to quit for good? Email us and our team closes the account. Any remaining balance is paid to one of your verified withdrawal methods.
Identity and location checks
No first deposit goes through until your identity is checked and your location is confirmed as one where play is permitted. Minors and players in restricted areas cannot play.
Free support
Speaking with someone who has no link to the casino can be helpful. The organisations below provide free, independent support:
- Gambling Therapy
- GameSense
- BetGuard
- ConnexOntario
Reaching out is not only for moments of crisis. Each of them can be found by searching their name.
How limit changes take effect
- Decreases apply instantly.
- Increases take 24 hours to come into force, giving you time to rethink.
- Lifting a limit is handled like raising it: the same 24-hour wait applies.
- Cooling-off and self-exclusion start as soon as you confirm them.
Contact
Questions about any tool, or want us to apply one for you? Email help@scanterburycasino.app. Account rules are in our General Terms, and promotional rules are in our Promotion Terms.